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Help Center


Before your order has shipped

How much is shipping?

Do you ship worldwide?

How long will it take my order to arrive? (Domestic)

How long will it take my order to arrive? (International)

How can I get my order faster?

Who covers customs fees?

Is shipping discreet?

After your order is placed

I placed a successful order but why didn't I receive a confirmation email yet?

How do I track my order?

Why isn't my tracking # working?

What happens if my order is lost or stolen?

What if my package gets returned to Alien Outfitters?



What types of payment do you accept?

Why was my bank account charged more than once for my order?

My credit card was declined, why was my bank account charged?



How can I contact Alien Outfitters?

When will items be restocked?

Can I model for Alien Outfitters?

How can I score a discount?

Do you have a stand alone store?

Can I place an order over the phone?

Do you offer wholesale?

Where is your vintage sourced?



What is a Pre-Order?

When will my Pre-Order be shipped?

Return Policy


Can I cancel my order?

Can I get a refund or exchange?

I received the wrong item, what do I do?