Help Center

Shipping

Before your order has shipped

How much is shipping?

Do you ship worldwide?

How long will it take my order to arrive? (Domestic)

How long will it take my order to arrive? (International)

How can I get my order faster?

Who covers customs fees?

After your order is placed

I placed a successful order but why didn't I receive a confirmation email yet?

How do I track my order?

Why isn't my tracking # working?

What happens if my order is lost or stolen?

What if my package gets returned to Alien Outfitters?

Payment

About

What types of payment do you accept?

Why was my bank account charged more than once for my order?

My payment keeps declining, but I'm positive my information is correct?

My credit card was declined, why was my bank account charged?

FAQs

About

When will items be restocked?

Can I model for Alien Outfitters?

How can I score a discount?

Does you have a stand alone store?

Can I place an order over the phone?

Do you offer wholesale?

Where Does Your Vintage Come From?

Pre-Orders

About

What is a Pre-Order?

When will my Pre-Order be shipped?

Return Policy

About

Can I cancel my order?

Can I get a refund or exchange?

What I ordered does not fit, can I exchange?

I received the wrong item, what do I do?

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