Please include the processing and handling time in your shipping estimate which can be 1-3 business days for Priority mail and 1-5 business days for first class and free shipping mail.. Business days do NOT include Saturday and Sunday (aliens need time off too), meaning, if you place an order Friday morning, it may not be processed until Monday morning. Please allow an extra 1-3 days for your order to process during sales*
Contact us if you need your order faster and we will do our best to accomidate.
Free shipping for stickers takes 1-8 business days to arrive and does NOT include tracking. (Free sticker shipping is not offered all the time)
Free shipping for orders over the miniumum threshold can take 1-8 business days to arrive after processing time. Occasionally, if the order weight is over 16oz, it then becomes a prioirty package and arrives sooner.
Priority Mail takes 1-3 business days to arrive after processing.
First Class Mail takes 1-8 business days to arrive, after processing.
International orders shipped first class tend to take anywhere from 4-50 days (1-6 weeks) depending on the location and individual countries custom law. Handling/processing time can take 1-5 business days. Please include the handling time in your shipping estimate. Business days do NOT include Saturday and Sunday (aliens need time off too), meaning, if you place an order Friday morning, it may not be processed until Monday morning. First class international orders DO NOT include tracking info.
Please allow an extra 1-3 days for your order to process during sales*
Contact us if you need your order faster and we will do our best to accomidate.
If you are placing an order for a birthday or event, please order a week in advance and we highly suggest purchasing priority shipping. If you need overnight shipping, simply contact us immediately so we can invoice you the shipping costs. Please title contact form with the word, URGENT along with your order#.
We have no control over postal delays, weather conditions, or holdings at customs. Customs fees are determined by the country we're shipping to. Fees + additional charges are completely out of our control. We do not tamper with customs information, it is against the law. Alien Outfitters is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held responsible for any restrictions, duties, taxes, and any other fees collected from the destination country. Please check the rules and regulations in regards to your country before ordering from us.
We provide free tracking info with all orders that is emailed to you once your order has shipped. Enter your tracking # at USPS.com to find out where your package is. If you paid with your order via paypal, please make sure that the address attached to your paypal is where you’d like your package to be sent. We will not be responsible if your order makes it to the wrong home if we are not told of a change in address within 24 hours, as some orders are shipped the same day. We are not responsible if an address is inputed wrong.
Please make note that we cannot be held responsible for lost orders, orders held up in customs, import fees, tariffs, stolen items, or undelivered items in regards to your shipment. If an order has yet to arrive, we ask that you please contact your local post office first with the details sent to you in regards to your order. You can file a claim here: https://www.usps.com/help/claims.htm
Domestic: If your package is returned to us, we will notify you immediately so we can get the package back to you ASAP after return costs are paid. The customer is held responsible for the re-shipment costs under any circumstance. If not paid, a store credit will be issued.
International:International packages are not returned to the US. When making at purchase at Alien Outfitters the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges. Alien Outfitters is not responsible for confiscated items. Packages with invalid address will be treated as abandoned at your local post office.
We have a very strict credit card processor since we sell weaponry. Your billing and shipping information must be exact in order for your order to process. This means the information you provide must be entered exactly as your credit card statement states. In the slim chance the card still declines, we highly suggest using another credit card, or contacting us via email to checkout through paypal. We also suggest checking out on the desktop version if mobile is having issues.
We have a very strict credit card processor since we sell weaponry. Your billing and shipping information must be exact in order for your order to process. If you did not recieve an order confirmation email, your order was not processed. Every time your credit card gets declined, the transaction will show up as processing on your bank statement. Within 24-72 hours the extra charges will drop. For example, if you try to process your card 10 times and it won't go through, there will be 10 "processing" transactions on your bank statement, and within that 24-48 hour period the transactions will not process. Please contact your bank if you need further assistance or clarification.
Simply enter your email address in the out of stock listing to be notified when restock. We restock and stock new items items on a daily basis. On occasion we will re-stock inventory based on what our customers want. Please make sure to check back frequently if an item you want is not available at the time you are on the site. You can also subscribe to our mailing list or follow us on instagram for restock updates.
We share a lot of customer photos on our social media. If you plan to do a photoshoot in our merch, hashtag us in your post with #AlienOutfitters for a chance to get featured on our social media accounts.
By definition, vintage items are pre-owned goods that date back 20 years or later. Vintage is pre-worn/used and occasionally one of a kind. We source our vintage section from many places, all over the world. We thrift shop on a daily basis and work with re-salers who supply us vintage in bulk. Vintage is sold as-is and is 100% pre-loved, unless noted otherwise. We recommend that you dry clean pretty much everything, especially vintage. Or do like we do, and give it a few dust beatings in the wind.
International:When making at purchase at Alien Outfitters the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges. Alien Outfitters is not responsible for confiscated items.
Depending on what you purchase, your order will be shipped in a box or poly bag. Our poly bags have our logo and return address which includes our name on them. Nothing on the outside indicates what you purchased. The packing slip inside your package will indicate your order details. Simply leave a note at checkout for specialized packaging.
A pre-order is an item which we sell, which is available to purchase but not currently in stock. Pre-ordering an item guarantees you get first dibs once the item is in stock. You will see the term 'Preorder' in the title of any listing where the product is only available for preorder. The idea for pre-orders came when people found it hard to get popular items in stores due to their high demand. Shops like us then had the idea to allow customers to reserve their own personal copy. Pre-orders allow our consumers to guarantee immediate shipment upon arrival of these products.
Pre-orders can take anywhere from 1-30 business days to be shipped. Please do not include weekends or holidays in this estimate If you purchase other items with your preorder, the entire order will ship together once the preorder item is available. But not to worry, you will receive an email immediately once shipped.
Once your order hits our database, it begins getting processed immediatly. Because of this, we typically do not honor cancellations. If you placed an order for the wrong size, use our contact form to get in touch with us. We do honor refunds for accidental duplicate orders.
Sure thing! Simply contact us for our return address.
Returns are accepted for a full merchandise credit within 30 days of receiving your goods. We do not accept returns on lingerie, swim, or sale items. Please allow your store credit to take up to 72 hours to process once we receive your return.
The store credit does not include original shipping costs paid (this does not pertain to customers who scored free shipping). Items returned with stains, odor, excessive hair, or damage will encounter a 25% reduction to store credit. Defective items will receive a replacement free of charge.