Curious to how we do thangs? Please read all shop policies before making any purchases! By making a purchase you are agreeing to the following terms and conditions.
How do I track my order?
We provide free tracking info with all orders that is emailed to you once your order has shipped. Enter your tracking # at USPS.com to find out where your package is. If you paid with your order via paypal, please make sure that the address attached to your paypal is where you’d like your package to be sent. We will not be responsible if your order makes it to the wrong home if we are not told of a change in address within 24 hours, as some orders are shipped the same day. We are not responsible if an address is inputed wrong.
How can I get my order faster?
If you would like your order faster, please choose overnight shipping at checkout. Please allow 12-24 hours for your order to be shipped.
I placed a successful order but why didn't I receive a confirmation email yet?
If you placed a successful order, you should receive a confirmation email with an order number. If you have not received an email after one hour please contact us to make sure the order went through.
My credit card was declined, why was my bank account charged?
We have a very strict credit card processor since we sell weaponry. Your billing and shipping information must be exact in order for your order to process. If you did not recieve an order confirmation email, your order was not processed. Every time your credit card gets declined, the transaction will show up as processing on your bank statement. Within 24-48 hours the charge will not process (if card is declined). For example, if you try to process your card 10 times and it won't go through, there will be 10 "processing" transactions on your bank statement, and within that 24-48 hour period the transactions will not process. Please contact your bank if you need further assistance or clarification.
I received the wrong item, what do I do?
In the small chance that the wrong items are sent, if still in stock, the original items ordered will be resent free of charge. If the original items are not in stock, a full refund will be issued. Please understand we are human and it is our nature to make mistakes (however we aim for perfection when it comes to packaging your sweet goods). Shipping charges are final and cannot be refunded.
Do you ever restock items?
Simply enter your email address in the out of stock listing to be notified when restock. We restock and stock new items items on a daily basis. On occasion we will re-stock inventory based on what our customers want. Please make sure to check back frequently if an item you want is not available at the time you are on the site. You can also subscribe to our mailing list or follow us on instagram for restock updates.
Does Alien Outfitters have a stand alone store?
We're 100% online and that means we're open 24 hours, 7 days a week!
Can I place an order over the phone?
We do not have a phone line, you can contact us via email at email@example.com
I wanna model/promote for you, can I?
We are not looking for models at this time. However, we share a lot of customer photos on our social media. If you plan to do a photoshoot in ou merch, hash tag #themooncult in your post for a chance to get featured on our social media accounts.
Do you offer wholesale?
Please email us at firstname.lastname@example.org if you are interested in purchasing our products at wholesale prices, or becoming a distributer for Alien Outfitters.
How can I score a discount?
Join our mailing list! :)
Where Does Your Vintage Come From?
By definition, vintage items are pre-owned goods that date back 20 years or later. Vintage is pre-worn/used and occasionally one of a kind. We source our vintage section from many places, all over the world. We thrift shop on a daily basis and work with re-salers who supply us vintage in bulk. Vintage is sold as-is and is 100% pre-loved, unless noted otherwise. We recommend that you dry clean pretty much everything, especially vintage. Or do like we do, and give it a few dust beatings in the wind.
What are the knife laws in my state?