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Easy Returns

Can I get a refund?

Sure thing! Simply contact us for our return address. 

Returns are accepted for a full merchandise credit within 30 days of receiving your goods. We do not accept returns on lingerie, swim, or sale items. Please allow your store credit to take up to 72 hours to process once we receive your return.

The store credit does not include original shipping costs paid (this does not pertain to customers who scored free shipping). Items returned with stains, odor, excessive hair, or damage will encounter a 25% reduction to store credit. Defective items will receive a replacement free of charge. 

I received the wrong item, what do I do?

In the small chance that the wrong items are sent, if still in stock, the original items ordered will be resent free of charge upon return of the incorrect item. A return label will be provided to the customer. If the original items are not in stock, a store credit will be issued. Please understand we are human and it is our nature to make mistakes (however we aim for perfection when it comes to packaging your goodies). Shipping charges are final and cannot be refunded.

My item was returned to you, what happens now?

Domestic: If your package is returned to us, we will notify you immediately so we can get the package back to you ASAP after return costs are paid. The customer is held responsible for the re-shipment costs under any circumstance. If not paid, a store credit will be issued. International: International packages are not returned to the US. When making a purchase at Alien Outfitters the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges. Alien Outfitters is not responsible for confiscated items. Packages with invalid address will be treated as abandoned at your local post office.