Shipping & Returns
International orders shipped first class can to take anywhere from 4-50 days (1-6 weeks) depending on the location and individual countries custom law.
If you don't like your items for any reason, you can submit your return for a store credit within 30 days of receiving your order. Once we receive your return, it can take up to 7 business days for the store credit to hit your inbox. Use this credit to snag the right size, different color, or whatever your heart desires. Plus, you can hold onto your credit because it never expires.
There are a few items we don't take back
- Sale items
- Anything worn, damaged, altered, or missing original packaging.
- Items with excessive odor or animal hair.
- Shoes that are dirty, scuffed, worn, or returned without box.
- Intimates, swimwear, and bodysuits without their lining if provided.
- Pierced jewelry, cosmetics, or other beauty products.
Above items will encounter a 25% reduction to store credit. The store credit does not include original shipping costs paid.
Defective items will receive a replacement free of charge. In the small chance that the wrong items are sent, if still in stock, the original items ordered will be resent free of charge upon return of the incorrect item. A return label will be provided to the customer. If the original items are not in stock, a store credit will be issued. Please understand we are human and it is our nature to make mistakes (however we aim for perfection when it comes to packaging your goodies). Shipping charges are final and cannot be refunded.
Domestic: If your package is returned to us, we will notify you immediately so we can get the package back to you ASAP after return costs are paid. The customer is held responsible for the re-shipment costs under any circumstance. If not paid, a store credit will be issued. International: International packages are not returned to the US. When making a purchase at Alien Outfitters the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges. Alien Outfitters is not responsible for confiscated items. Packages with invalid address will be treated as abandoned at your local post office.