Also covers: How long will it take my order to arrive? What happens if my package is lost or stolen? What happens if my package is returned?
We take pride in how fast we ship out our orders. Remember that The Moon Cult is a two woman show, meaning we are a super small business and handle orders as fast as we can, making sure it's packaged with love and magical energy. Handling/processing time can take 1-5 business days. The shipping costs you pay covers the packaging materials, freight cost, and the freebies we include in every order. We ship our packages via USPS Priority Mail which takes 1-3 business days to arrive ONCE your package has been shipped. Please include the handling time in your shipping estimate. Business days do NOT include Saturday and Sunday (aliens need time off too), meaning, if you place an order Friday morning, it may not be processed until Monday morning. The Moon Cult is not responsible for lost packages and does not open cases with the post office. Please request signature confirmation if you feel your package may be stolen. If your package is returned to us we will notify you immediately once we receive it. Buyer covers re-shipment costs.
*If you are placing an order for a birthday or event, please order a week in advance or we highly suggest purchasing overnight shipping*.
We ship flat rate priority mail which takes only 1-3 business days. International orders tend to take anywhere from 4-50 days (1-6 weeks) depending on the location and individual countries custom law. First class international orders DO NOT include tracking info, so please request to pay for higher postage if you need tracking. International Express takes only 3-5 business days AND includes tracking. Also, please be patient. The tracking number you receive may not update for 48-72 hours once it leaves our doorstep. We have no control over postal delays, weather conditions, or holdings at customs. Customs fees are determined by the country we're shipping to. Fees + additional charges are completely out of our control. We do not tamper with customs information, it is against the law. The Moon Cult is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held responsible for any restrictions, duties, taxes, and any other fees collected from the destination country. Please make note that we cannot be held responsible for lost orders, orders held up in customs, import fees, tariffs, stolen items, or undelivered items in regards to your shipment. It is our job to get the package to the post office and from there it is in their hands, not ours. If an order has yet to arrive, we ask that you please contact your local post office first with the details sent to you in regards to your order. If your package is returned to us, we will email you a re-shipment costs email so we can get the package back to you as soon as possible. We do not honor returns or exchanges if the package is returned to us. Please check the rules and regulations in regards to your country before ordering from us.
Can I cancel my order? Can I get a refund or exchange?
All sales are final. Since our shipping/handling time is lightning speed, we do not offer cancelations. Once your order hits our database, it begins getting processed immediatly. We do honor refunds for accidental duplicate orders. Upon your confirmation, we will refund the second order placed. All sales are FINAL. Refunds/exchanges are honored within 7 days of your purchase, ONLY if the item is defective. This refund/exchange amount does not include shipping costs, and on rare occasions, shipping conditions that we have no control of can potentially damage your goods. Simply shoot us an email if the order you receive is not what you expected and we will do our best to make it right. Returns will not be accepted for items that don't fit so be sure you know your measurements and carefully compare them to the ones listed in the description. We do our very best to describe an item accurately, and display multiple images. Please be sure that you read the items description thoroughly before committing to your purchase.
Please review your order carefully and read all of our policies & FAQs before making your purchase. Buyer covers return shipping costs.
This Hand Pipe is made from thick borosilicate glass and features a Pizza design.
Length: 4.5 inches
Width: 3.0 inches
Height: 1.0 inches
Weight: 2.6 ounces
All borosilicate glass construction, made strong and heat resistant!
Buyers need to be 18 years old and over please. Items intended for tobacco use only.
Each piece is hand made right here in the U.S.A. by skilled craftsmen (and women!) and are each individual works of art. So please, expect some minor variations in your personal piece!